FAQ


Allergy sufferers
The hotel has no rooms furnished specifically for allergy sufferers. However, all rooms are provided with walnut parquet. Synthetic pillows and bedding are available for allergy sufferers on request.

Arrival / Departure
Rooms are guaranteed to be available for occupation from 14.00. Earlier check-in may be possible according to availability. If you arrive earlier, you are welcome to leave your luggage in the hotel and obtain your Mobility Ticket entitling you to free use of public transport.

On the day of departure, please vacate your room no later than 12.00. If you need to retain your room until later, we will endeavour to meet your request if possible although this may entail an additional charge. You may leave your luggage in the hotel until your actual time of departure, allowing you to enjoy the day unencumbered in Basel.

Bathrobes / Slippers
If you have booked a room in the Ambiente category, terry towelling bathrobes and slippers are provided.

Bar opening hours for hotel guests
The lobby bar is open 24 hours a day for hotel guests. Hot bar snacks are also available 24 hours a day.
A fine selection of tea and coffee specialities, a local, freshly drawn "Unser" beer, wines by the glass and a respectable selection of single malts and blended whiskies await your enjoyment.

Breakfast
You can enjoy breakfast 24 hours a day.
The delicious buffet breakfast is served from 06.30 - 10.00 (until 11.00 during ART Basel), Monday to Friday. On weekends and public holidays, the breakfast buffet is available from 07.00 - 11.00. Outside these hours, you will be served a continental breakfast. A charge of CHF 10.00 is made for room breakfast service.

Changing money
As a hotel guest, you may exchange Euro, US dollars or pounds sterling into Swiss francs at the daily hotel exchange rate up to a maximum value of CHF 500.00. We would however like to draw your attention to the fact that you will obtain a more favourable exchange rate at banks and foreign exchange offices.

Cot
We will be pleased to provide a baby cot on request for free if available.

 

Electricity / mains voltage / adapter
The mains voltage in Switzerland is 220 V.
All rooms have at least one socket in the bathroom to which foreign electrical appliances can be attached. If necessary, the reception team will lend you an adapter on payment of a deposit.

Fire safety
All rooms are fitted with smoke detectors attached to an automatic monitoring and alarm system.

Fitness
The hotel has three guest rooms (Fitness rooms), with ergometer, wall bars, exercise mat and shower panel.
Professional fitness centres are located close to the hotel.

Ironing
A guest ironing room is available if you would like to iron an item of clothing yourself.
Our housekeeping team will also be pleased to look after your clothing (see Laundry service for details).

Internet (WiFi) available free of charge / Internet Corner
All rooms and public areas are providing wireless internet access (Swisscom Hotspot). It its available to the hotel guests during their stay, free of charge.
The Internet-Corner in the lobby offers two PCs with free DSL-access and a printer.

Laundry service / Dry cleaning
The housekeeping team will be pleased to accept items of clothing for cleaning any day of the week, including weekends. Items handed in by 09.00 will be returned in the evening of the same day.
Dry cleaning is not generally possible at weekends or on public holidays.
A guest ironing room ist available if you would like to iron an item of clothing yourself.

Lobby
A comfortable lobby/lobby bar is available on the ground floor. It is open 24 hours a day for hotel guests. Both non-smokers and smokers will find a room that meets their requirements.

Luggage service / Porter service
Luggage may be deposited in the luggage room on arrival or departure.
The hotel does not have a luggage or porter service. The hotel staff will however be pleased to help if you require assistance.

Means of payment
Cash, Paymit Maestro/EC-Direct, Postcard, VPay, Visa Electron, Visa, MasterCard, American Express, Diners Club, JCB, UnionPay, Reka-Card, Reka-Checks.

Minibar
The Hotel Schweizerhof Basel does not have minibars. Mineral water as well as coffee and tea making facilities are provided in your room. Chilled soft drinks are also provided free of charge for guests in complementary bars on three floors.

In the case of group reservations, the hotel reserves the right to restrict or refrain from offering this service.


Night porter
The reception is manned 24 hours a day, daily. After 23.00, the night porter will attend to your wellbeing and serve you on request in the lobby bar.

Non-smoking rooms / Facilities for smokers
All hotel rooms are for non-smoking accommodation.
Smoking guests will find an agreeable spot in which to enjoy a smoke in the lobby bar (open 24 hours a day) with no obligation to make a purchase.

Parking
See "Parking" page - Why you will always find a car parking space near your hotel room.

Reception opening hours
Reception is manned 24 hours a day. You can make reservations between 06.30 and 23.00 seven days a week.

Reservation confirmation and cancellation / late arrival
Direct reservations will be confirmed in writing by the hotel if the person making the booking is able to receive these.

If you plan to arrive after 18.00, the hotel normally requires a credit card number as guarantee.
It is standard practice in the travel industry to release a room if the guest has not arrived by 18.00 unless the reservation has been guaranteed by a company, credit card or advance payment. Should you intend to arrive after 18.00 or are delayed unexpectedly, please inform the hotel so that your room is not relet to another guest.

You may cancel your reservation up to 16.00 on the day of arrival without incurring costs (exception: trade fairs, congresses, special offers and group bookings with special cancellation terms). After that time, the hotel reserves the right to charge full payment for the booked stay.

Restaurant
The Hotel Schweizerhof Basel does not operate a restaurant. The lobby bar is available to hotel guests 24 hours a day. Hot and cold snacks are served around the clock.

The MISTER WONG self-service restaurant within the hotel building offers freshly prepared Asian specialities in a sophisticated ambiance.

The choice of restaurants with local and international specialities in the immediate environs of the hotel is extremely large and varied however. The reception team will be pleased to recommend a restaurant to suit your preferences.

Room service
A simple room service is provided 24 hours a day. A service charge of CHF 5.-- per order will be payable. (Room breakfast service: CHF 10.00)


Safe
All rooms are equipped with a complimentary safe.


Shopping
Thanks to special opening hours, the shops in and around the Basel SBB / SNCF main station are generally open 365 days a year from 06.00 (Sunday and public holidays from 07.30) until 22.00.


Smoking rooms
All hotel rooms are for non-smoking accommodation.

Smoking guests will find an agreeable spot in which to enjoy a smoke in the lobby bar (open 24 hours a day) with no obligation to make a purchase.


Telephone
All rooms are provided with a telephone with which internal and external direct-dialled calls can be made. All local calls (local prefix 061) are free of charge.


Umbrellas
Basel is regarded as one of the sunniest spots in Switzerland. Nevertheless, should it ever rain, the hotel will be pleased to lend you an umbrella free of charge on payment of a deposit.


...and if you have forgotten something
From a toothbrush to a nail file to a shaver – the reception team will be pleased to help. The convenience stores in and around the Basel SBB / SNCF main station are also generally open until 22.00, 365 days a year.

Best prices,top availability.